Effective Date: May 1, 2025

At Cemantdukaan, customer satisfaction is our priority. Please review our refund policy to understand how we handle returns and refunds.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:
– The product received is defective or damaged.
– The wrong item was delivered.
– Product does not match the description listed on the website.

2. Refund Request Procedure

To initiate a refund, please contact our customer support team within 24 hours of delivery. Provide the following information:
– Order ID
– Description of the issue
– Photos or videos as proof of damage or defect

3. Inspection & Approval

All refund requests are subject to inspection. Once the item is reviewed and approved, we will notify you regarding the status of your refund.

4. Refund Method

Approved refunds will be processed through the original mode of payment. It may take 5–7 business days for the refund to reflect in your account.

5. Non-Refundable Items

The following items are non-refundable:
– Products that are used or damaged due to customer mishandling.
– Orders reported after the 24-hour refund request window.
– Bulk custom orders once confirmed.

6. Contact Us

If you have any questions about our refund policy, feel free to reach out:
Email: cementdukaan@gmail.com
Phone: +91 7050030718